NOTE:  Do not power-off the unit during this process. 

Please make sure to leave the export dialog window open until you receive the reset file, this would be optimal.

 

To reset the credentials on your unit, please see the steps below.

Please Download SADP Tool with this link.

Make sure the unit and the computer running SADP are connected to the same network.

 

Next, run the SADP Tool and select your unit that need to be reset the passsword.

 

Click the Forgot Password link in the lower right corner of the ‘Modify Network Parameters’ dialog.

 

 

Click the [Export] button, select the Folder into which to export the file.

 

 

Please make sure to remember where you export the file.

You will see a file looks like this.

Please email the exported file to sales@ipxusa.com

********* PLEASE DO NOT CHANGE FILE NAME AND SEND IT WHAT IT IS *********

 

You will receive a file from us.

********* PLEASE DO NOT CHANGE FILE NAME AFTER YOU RECEIVE *********

 

Please click ‘Import File’, browse to and select the file that you received from us.

 

 

You will then be able to enter/confirm New Password.

 

 

NOTE:  Do not power-off the unit during this process. 

Please make sure to leave the export dialog window open until you receive the reset file, this would be optimal.

 

If you still have a question, please contact us. sales@ipxusa.com